Sheet SVC-01 · Home support

A technician at your door, not a ticket in a queue.

Slow PC, temperamental Wi-Fi, worried about losing your photos: we come to you, fix what needs fixing, and explain the rest in plain language.

€60/hr · Montreuil, Vincennes, Saint-Mandé and neighbouring towns in the 93/94

Fig. 01 — Typical visit

SCALE 1:50

Router / Wi-Fi Optimised channel, no dead zones Wi-Fi covers the whole home Workstation PC / Mac diagnosed Secured, up to date Backup Automatic copy Photos, documents, data

The network and the devices are checked together: a fixed Wi-Fi is no use if the PC plugged into it isn't backed up.

What's included

Five common jobs, the same method every time.

PC & Mac troubleshooting

Slowdowns, breakdowns, stuck updates, boot errors — diagnosis and repair on the spot.

Network & Wi-Fi

Dead zones, a badly placed router, an unstable network: optimising or rebuilding a reliable network in your home.

Backups

Setting up automatic backups for your photos, documents and sensitive data.

Device security

Accounts, passwords, security updates, anti-phishing — without any needless complexity.

Guidance

Plain-language explanations during the visit, so you understand what was done and why.

Process

From the first message to follow-up, four steps.

REV. 00

You describe the issue

By phone, video call or the contact form: the problem, how you use it, what's already been tried.

REV. 01

Free diagnosis

15 minutes to scope the problem and tell you honestly whether a visit is needed.

REV. 02

On-site visit

By appointment, in Montreuil, Vincennes or Paris Est. Price given before starting.

REV. 03

Follow-up

Available afterwards if the problem comes back or a question comes up about what was set up.

All the covered towns are listed on the about & service area section.

Next step

A problem to sort out at home? Let's start with a free diagnosis.